An Introduction To UBenefit™

UBenefit™ offers much more than benefit management. Now you can use the very same software to manage your business -- your clients and vendors, employees, expenses, and daily activities.

UBenefit™ can be easily customized by a business to suit its specific needs. You can define business-specific screens for capturing the information that is relevant to you. UBenefit™ will become your software; you can even use your own custom logo and colors, as well as your own web address.

UBenefit™ is a high-powered, highly configurable Customer Relationship Management (CRM) enterprise solution. It combines all the benefits of CRM with the ease and accessibility of the Web. You can create a comprehensive, unified database of your entire clientele and vendors. All of your employees will work with and access the same central bank of data. Updates happen in real-time, and you have total control over who sees what information thanks to the built-in security configurator.

UBenefit™ is your digital file cabinet. Every client record in the system can have an associated document store. You can store any document, whether word processing, scanned paper documents, forms, pictures, presentations, etc., and the system will keep them organized automatically. Files stored in UBenefit™ are accessible from any computer, by any employee, customer, or vendor with authorized access.

U Benefit™ is anywhere, anytime. Since UBenefit™ is a Web-based application, it is available anywhere in the world that an Internet connection is available. Data and files are stored on our central servers, so even if you move to a different computer, all your information is accessible, 24/7. Work from the office, from home, or from anywhere around the world.

UBenefit™ is secure. Each employee uses their own user name and password to access UBenefit™, and all transactions are fully encrypted (128-bit SSL) to ensure your data is safe. You can even control exactly who has access to what information. For further protection, all data is backed up multiple times per day to a secure, remote location.

UBenefit™ is easy to use. UBenefit™ utilizes the familiar interface of the Web. If your employees are comfortable surfing the Web, they will be comfortable using UBenefit™. There is comprehensive online help for each screen, printed user manuals, and an extensive user glossary. And no special software needs to be installed; the only requirement is an Internet connection. UBenefit™ is also designed to be low-bandwidth, so you can even use a dial-up connection.

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UBenefit™ Privacy Policy

Last Updated April 1st, 2011

BRI has patent applications filed and recorded on UBenefit™ and is authorized to use "U.S. Patent Pending". UBenefit™ is trademarked.

1. What information do we collect?

To use UBenefit™, you will need to create an account. Your account is protected by a user name and password. Your initial password is randomly generated and you have the ability to change it at any time. If you are going to be enrolling in your company's benefit program, you will be asked for personal information (e.g. name, address, date of birth, ssn), personal information about your dependents (e.g. spouse, children), and if required by your benefit plan, health information (e.g. health conditions, medications) about yourself and your dependents. We may also track usage information (e.g. Internet addresses) to help diagnose technical problems and to administer and improve our service.

2. How do we use personal information?

UBenefit™ does not sell, rent, or release any personal information. UBenefit only allows the sharing of information that you provide to those individuals as authorized by your employer and those individuals authorized by your employer’s benefit associates (e.g. insurance broker, insurance carriers) as needed to administer your company’s benefits program. We may, however, disclose personal information if we are required to do so by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of UBenefit, its users, and the public. Your insurance carrier(s), broker, and employer, however, are governed by their own privacy policies. They may use information provided via the UBenefit system for purposes described in their privacy policies. Use of Protected Health Information by all parties is strictly regulated by the Health Insurance Portability and Accountability Act (HIPAA).

3. How do we keep your information secure?

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. UBenefit has security measures in place to help protect against the loss, misuse, and alteration of the data under our control. When our site is accessed using a Web browser, 128 Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is safe, secure, and available only to you. UBenefit also implements an advanced security method based on dynamic data and encoded URL identifications, and hosts the site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, UBenefit provides unique user names and passwords that must be entered each time a user logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data. Of course, you are responsible for the confidentiality and security of your user name and password.

4. Changes to this Policy

Please note that it is possible that this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page so that you can easily find the information we collect and how we safeguard it. You should be able to readily notice any changes by the last modified date stamp at the top of this page.

5. How is personal health information tracked by UBenefit™?

PHI is tracked by automatically logging, on an employer level, each time an employee accesses their personal information and also when this information is downloaded by the UBenefit customer. To a carrier this log is available in a report when requested.

6. How is personal health information tracked by UBenefit™?

The UBenefit customer downloads the PHI into carrier enrollments forms that are sent in a PDF to a carrier via an encrypted email. Also, an enrollment summary report, with PHI information, can be released to a carrier or employer.

7. When would UBenefit™ have access to PHI?

Only if an employee or an employer is deleted from the system and the UBenefit customer requests that we restore the data.

8. In the Event of a Security Breach

Any breach of the UBenefit Privacy and Practices Policy will be disclosed immediately to the affected party and corrective steps to prevent any such reoccurrence will be made.

Additional Information

Questions regarding this Privacy Policy should be directed to UBenefit™’s Security Administrator by emailing such questions to support@ubenefit.net or by regular mail addressed to:

Benefit Resource Inc.
Attn: Security Administrator
3800 American Boulevard West
Northland Plaza Building Suite 890
Bloomington, MN 55431

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Frequently Asked Questions

What Is UBenefit?

UBenefit is a web business application, commercially launched in March 2005, with a proprietary benefit management platform (plan marketing, plan enrollment and plan administration) for group insurance brokers and employers. It also includes an Agency Management and Customer Relations Management tool for the broker and a Human Resources module (through branded portals) for employers.

What Contract Is Required?

A twelve month contract that automatically renews. Terms for the upcoming contract year can only be changed with 60-day advance notice. A non-compete provision is included.

Who Owns The Data?

The Customer owns their data.

Is My Data Private?

BRI prohibits any BRI release of employee specific information under terms of its Privacy Agreement and User’s Agreement.

What Is The Set Up Process?

We can set you up with a branded portal within 24 hours. All we need is the name of the firm, logo and colors, mailing address, and the information of the person at the firm that will be our primary contact.

How Is Training Managed?

Upon completion of the customer contract and portal set-up, you will be contacted by a trainer with time and date options for online training for your firm. You will be asked to provide attendee names and email addresses for the webcast meeting.You will also be given detailed instructions of the data to have available to create a client company in your portal. This will include a census to upload as well as creating plans and login guides to provide employees for enrollment purposes. Finally, you will be trained on all the features and tools required to manage the online enrollment process as well as a view of the employee enrollment experience.

Are There Training/Support Fees?

No! UBenefit uses a self-service model with online help and user guides designed to keep fees low. We also provide ongoing training sessions as needed for service issues reported.Our online direct support email is: security@ubenefit.net

What Is ROI?

You will reduce internal operating expenses by eliminating the paper processes performed by your firm and your clients using UBenefit™.

You will also experience more competitive carrier rates through increased competition resulting in final underwritten rates within less than a week, taking the mystery out of the carrier selection process.

UBenefit™ does not charge you separately for the use of Employer Portals. However, you may choose to charge your clients on a
client-by-client basis for the added value, thereby creating an additional revenue stream for your firm.